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FAQ

Frequently asked questions

Restaurant policies to know before dining. 

Scroll down to read more..

For further questions, feel free to send us a message. 

Before you dine with us

Auto Gratuity

Respectfully, your final bill will automatically consist a 23% gratuity. 

Thank you for your understanding.

Dietary Restrictions

We are sorry to announce that we are currently unable to accommodate any modification to our menu.

With the exception of Nut allergies.

Outside cakes

We welcome you to celebrate your special occasion with us, and will do our best to make it a memorable one. A small fee of $30 will be added to your final bill to ensure your cake is stored correctly and served beautifully.  

Perfume & Cologne

Kaiseki Cuisine is very sensitive to strong aromas and each guest should only enjoy the natural aromas of the dishes. Please wear less or none at all. 

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Cancellations and Reschedules

BEFORE BOOKING a reservation with us, please confirm the date with your guest/partner. Cancellations made on the day of the reservation will result in a FULL CHARGE  of $400 per person. A decrease in the number of guests at the time of your reservation will also result in a full charge for the person not attending. By completing a booking with us, you agree to the conditions above, and all disputes are non-negotiable. Reschedules are allowed twice, and more than three times will result in an automatic cancellation. Holding a reservation only to reschedule last minute has negative effects for a small business like ours. 

We ask that you respect the tremendous work and dedication Chef Masaki Hashimoto puts into his cuisine, which is not taken lightly, and the thoughtfulness of the staff in connecting those experiences to you. Our hospitality is not mediocre, and we take every reservation seriously. We kindly request your responsibility and commitment when booking a reservation with us.

BYOB

We accept Bring Your Own Bottle with a corkage fee of $100 per bottle for a 720-750ml and $120 for a 1.8l bottle. Limited to 2 bottles only. 

Dress Code

Business Casual

or

Customers Discretion

The restaurant does not have a strict dress code.

Payment Method

We accept all major credit cards

VISA, MASTERCARD, AMEX,

INTERACT and CASH. 

WE DO NOT ACCEPT: Prepaid Credit Cards, Foreign currency, or traveler's cheques.

Children

It is in our best interest to serve and educate our younger generations, but only when they can appreciate it. We welcome children who can enjoy the same meal as the adults no matter how young at the same cost. 

There are no Kids Menu.

Cellphone Use

We kindly ask you to put all your phone to vibrate mode and all sounds off. We will not tolerate digital sounds from your phones. 

If you require to answer your phone, we will kindly ask you to go to a designated area, so it does not disrupt other guests. 

As for photography, you may use your phones in silent mode where no shutter sounds are heard. Professional cameras are discouraged unless you can turn off the shutter sound, or picture taking is at a minimum. 

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