FAQ

Frequently asked questions

Restaurant policies to know before dining.

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For further questions, feel free to send us a message.

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Before you dine with us

Auto Gratuity

Respectfully, your final bill will automatically consist a 23% gratuity.

Thank you for your understanding.

Dietary Restrictions

We are sorry to announce that we are currently unable to accommodate any modification to our menu.

With the exception of Nut allergies.

Outside cakes

We welcome you to celebrate your special occasion with us, and will do our best to make it a memorable one. A small fee of $30 will be added to your final bill to ensure your cake is stored correctly and served beautifully.

Perfume & Cologne

Kaiseki Cuisine is very sensitive to strong aromas and each guest should only enjoy the natural aromas of the dishes. Please wear less or none at all.

Be Kind

Be Courteous

Be Respectful to others

Deposits and Cancellations

BEFORE BOOKING a reservation with us, please make sure you have confirmed the date with your guest/partner. Cancellations made on the day of the reservation will result in a FULL CHARGE of $400 per person. A decrease in the number of guests at the time of your reservation will also result in a full charge for the person not attending. You have agreed to these conditions above by completing a booking with us, and all disputes are non-negotiable.

We only ask you to respect the tremendous work and dedication Chef Masaki Hashimoto puts forth in his cuisine, which is not taken lightly, and the thoughtfulness of the staff to connect those experiences to you. Our hospitality has no mediocracy, and every reservation is taken seriously. We kindly request your responsibility and commitment when booking a reservation with us.

BYOB

We accept Bring Your Own Bottle with a corkage fee of $100 per bottle for a 720-750ml and $120 for a 1.8l bottle. Limited to 2 bottles only.

Dress Code

Business Casual

Customers Discretion

The restaurant does not have a strict dress code.

Payment Method

We accept all major credit cards

VISA, MASTERCARD, AMEX,

INTERACT and CASH.

WE DO NOT ACCEPT: Prepaid Credit Cards, Foreign currency, or traveler's cheques.

Children

It is in our best interest to serve and educate our younger generations, but only when they can appreciate it. We welcome children who can enjoy the same meal as the adults no matter how young at the same cost.

There is no Kids Menu.

Cellphone Use

We kindly ask you to put all your phone to vibrate mode and all sounds off. We will not tolerate digital sounds from your phones.

If you require to answer your phone, we will kindly ask you to go to a designated area, so it does not disrupt other guests.

As for photography, you may use your phones in silent mode where no shutter sounds are heard. Professional cameras are discouraged unless you can turn off the shutter sound, or picture taking is at a minimum.